It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
The Trust values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.
|An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level||An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the head teacher|
|If you have a Pastoral, Teaching, Learning or Progress concern|
Please contact the school and speak to the Tutor, you can find their emails here:
|If you have a Safeguarding concern|
Please contact a member of our Safeguarding Team:
|If you are Whistleblowing and have a concern you would like to report|
|Please use the information on the Trust website under the 'Whistleblowing policy'.|
|If you have used the above approaches and wish to take the matter further, please now contact the Head of Year or Subject to escalate the concern:|
If you have still not had an appropriate response please contact the Head Teacher.
Please note that you are likely to reach a resolution faster by using the above stages first. The Head may only respond if the above stages have been fulfilled.
After you have completed these stages and you still wish to submit a formal complaint, please use the following form link:
There is an expectation that complaints would be resolved at school level and that mediation would take place to build trust in any breakdown in relationships between the complainant and the school. If the complaint escalates through the formal complaint stages set out in the Complaints Policy, the time span would range between 10 school days through to 80 school days.
Western Road, Crediton, Devon, EX17 3LU Tel: 01363 773401
Queen Elizabeth’s School is now part of the Ted Wragg Trust. Tillhouse Road, Cranbrook, Exeter, EX5 7EE
Registered Company No. 08545109 (England & Wales)